Privacy Policy

This Privacy Policy outlines how Nelani Services (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, utilize our services, or make a purchase (collectively, the "Services") from nelaniservices.com. For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using or accessing the Services.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services effectively, we collect personal information about you from various sources as outlined below. The information we gather and how we use it varies based on your interactions with us.

In addition to the specific uses mentioned below, we may use the information we collect to communicate with you, enhance the Services, comply with legal obligations, enforce applicable terms of service, and protect our rights as well as those of our users and others.

What Personal Information We Collect

The types of personal information we acquire depend on how you interact with our Site and use our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be connected to you. The sections below describe the categories and specific types of personal information we collect.

1. Information We Collect Directly from You

   Information you provide directly through our Services may include:

   - Contact Details: Your name, address, phone number, and email.

   - Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.

   - Account Information: Your username, password, security questions, and other information used for account security.

   - Customer Support Information: Any information you provide when communicating with us, such as during support inquiries.

2. Information We Collect about Your Usage  

   We may automatically collect certain information about your interactions with the Services ("Usage Data"). This may involve using cookies, pixels, and similar technologies ("Cookies"). Usage Data can include information regarding how you access and use our Site and your account, including device and browser information, network connection details, your IP address, and more.

3. Information We Obtain from Third Parties 

   We may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

   - Payment Processors: To process your payments and fulfill your orders.

   - Analytics Providers: To gain insights into usage and improve our Services.

Any information collected from third parties will be handled in accordance with this Privacy Policy.

How We Use Your Personal Information

1. Providing Products and Services:  

   We use your personal information to fulfil the Services we offer, including processing payments, sending notifications about orders, and managing your account.

2. Marketing and Advertising:  

   We may use your information to send marketing communications and tailor advertisements related to our products or services.

3. Security and Fraud Prevention:  

   Your information aids in detecting and investigating fraudulent activity and ensuring the security of our Services.

4. Communication and Improvement of Services:  

   We utilize your information to provide customer support, improve our Services, and maintain our business relationship with you.

How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties for contractual fulfilment, legitimate purposes, and other reasons as outlined in this Privacy Policy. Sharing may occur with:

- Vendors who perform services on our behalf (e.g., IT support, payment processing).

- Business partners for marketing and promotional efforts.

- Compliance with legal obligations and protection of our rights or those of users.

Third-Party Websites and Links

Our Site may contain links to third-party websites. If you visit these sites, we recommend reviewing their privacy policies, as we are not responsible for their practices.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16. If a parent or guardian believes we have collected such information, they may contact us to request its deletion.

Security and Retention of Your Information

While we strive to ensure the security of your information, no security measure is perfect. We encourage you not to communicate sensitive information through unsecured channels. The retention of your personal information will depend on various factors, including legal obligations and the necessity to maintain your account.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

- Right to access personal information.

- Right to request deletion of personal information.

- Right to correct inaccurate personal information.

- Right to data portability.

- Right to restrict processing.

- Right to withdraw consent.

Please contact us if you wish to exercise any of these rights.

Complaints

For complaints regarding our processing of your personal information, please reach out to us. If unsatisfied with our response, you may escalate your complaint to the relevant data protection authority in your area.

International Users

Your personal information may be processed in countries outside your residence. We follow recognized mechanisms to ensure that appropriate data protection measures are in place when data is transferred outside of South Africa.

Contact Information

For any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please email us at support@nelaniservices.com